Restoring Family Links

Restoring Family Links (RFL)

Restoring Family Links is a key area of cooperation between the PRC and the ICRC over the years. It needs to be activated as the citizens of Pakistan can greatly benefit from this program locally and internationally.

At present there is no helpline in the country where any person could get the information or assistance if any member of the family gets lost. Under this program PRC shall start the LOST helpline where any person can call to report their sought family member.

Depending on the circumstances of separation, the helpline will orient the requesters to most appropriate RFL services. He will be either put in contact with nearby PRC RFL staff all over Pakistan or referred to public hospital if it is likely that sought relatives might be admitted due to any accident, emergency or disaster.

The network of RFL volunteers present in all public hospitals will as well ensure continuity between the service provided on line and a proximity to the patients and their families.

Under the Restoring Family Links Strategy for the International Red Cross and Red Cross Movement 2008–2018, all the Movement’s components pledged to strengthen their RFL capacity, including in natural disasters/emergencies. PRC is committed to play a central role in RFL response at all time in Pakistan.


In order to enhance the PRC efforts to ensure an efficient and organized delivery of RFL and psychological first aid to people of Pakistan whenever needed, the PRC, with the support of ICRC and as a member of global RC/RC network, feel the need that a separate RFL telephonic service that should be established for peace and disaster times. The RFL helpline service, called LOST helpline 1030, will integrate a Psychological First Aid component to better address the needs of beneficiaries. In this regard, a RFL call center is established in NHQ in Disaster Management Logistic Center.

The LOST Helpline will be comprised of dedicated and trained RFL persons as well as trained psychologists available on call 24/7. This center will not only work in times of disasters and emergencies but shall also be working throughout the year (Peace time).

Lost Helpline will establish a link that does not exist in today’s Pakistan, between Patients admitted in hospitals and their relatives. Through Lost call center and a network of volunteers present in all public hospitals in Pakistan, PRC will facilitate information flow between newly admitted patients and families looking for them.

The Helpline will amalgamate the RFL and psychological services of PRC for the people of Pakistan, providing them with on call help and guidance based on the principle of Changing Minds, Saving Lives, Uniting People.

Some Achievements:

  • International Networking regarding RFL services
  • Launching of new initiative, PRC LOST Helpline 1030
  • RFL service delivery at community level – Deployment of RFL Officers at DHQ
  • Joint venture of PSS and RFL
  • Prevalence across Pakistan (56 RFL Officers/Operators)

Program Manager RFL

Malik Ahmad Shiraz

Program Officer RFL

Tahira Saleem